FGTECH Store offers a 7-day Replacement and Return Guarantee for items that are received in a defective, damaged, or incorrect condition. To ensure we provide the lowest possible pricing and 100% factory-sealed stock to all customers, we follow a specialized "Technical Verification" process for returns.

• 7-Day Eligibility Window: If your product is Dead on Arrival (DOA), physically damaged during transit, or differs from what you ordered, you must notify us within 7 days of delivery.

• Conditions for Return:

  • Defective/Damaged: Items must be returned with all original packaging, manuals, and accessories.

  • Unboxing Video: As a professional distributor of high-value electronics, we require an unboxing video to process claims for physical damage or missing items instantly.

  • Authenticity Guarantee: Since we only sell 100% brand-new products, we do not accept returns for "change of mind" or "compatibility issues" once the factory seal is broken.

• The Resolution Process: Once the return is authorized, we provide a free replacement to ensure your project stays on schedule. If a replacement is unavailable, a full refund is issued to your original payment method.

• How to Initiate: Contact our support desk immediately via WhatsApp (+91 84549 88088) or email orders@fgtechstore.com with your order ID and the unboxing footage

At FGTECH Store, we categorize Dead on Arrival (DOA) products as "Priority Critical" and provide an expedited resolution to ensure your network downtime is minimized. If your hardware fails to power on or function correctly out of the box, we offer a seamless 3-step recovery process:

• 1. Immediate Reporting: Notify us within 7 days of delivery via WhatsApp at +91 84549 88088 or email orders@fgtechstore.com. Please include your order ID and a brief video or photo showing the technical issue.

• 2. Rapid Technical Assessment: Our in-house technical team will conduct a quick remote verification to ensure it isn't a configuration or firmware issue. If the hardware is confirmed non-functional, we will authorize an immediate DOA return.

• 3. Free Pickup & Replacement: Once authorized, we will arrange a complimentary pickup of the defective unit and simultaneously prepare a fresh, factory-sealed replacement for dispatch.

• Zero Cost Guarantee: In a confirmed DOA case, FGTECH Store absorbs all shipping and logistics costs. You will not pay a single rupee extra to get a working unit in your hands.

Note: For certain enterprise brands (like Cisco or HPE, or storage companies), we may also guide you through the official brand-authorized service centre path if that provides a faster on-site replacement for your specific location.

Your investment is fully protected. At FGTECH Store, we take 100% responsibility for your order until it is successfully delivered to your hands. If a courier partner confirms a shipment is lost or stuck indefinitely, we don't make you wait for the insurance claim to be settled—we prioritize your project first.

• Proactive Monitoring: Our logistics team tracks every high-value shipment daily. If we notice a package hasn't moved for an unusual period, we initiate an investigation with the carrier (BlueDart, Delhivery, etc.) before you even have to ask.

• Instant Resolution: Once a package is officially declared "Lost in Transit" by the courier:

  • Immediate Replacement: We will ship a fresh unit to you via Priority Air Express at no extra cost (subject to stock availability).

  • Full Refund: If you prefer, or if the item is out of stock, we will issue a 100% refund to your original payment method immediately.

• Hassle-Free Claims: You don't need to talk to the courier company. We handle all the paperwork and claims with the logistics provider on your behalf.

• Status Updates: You will be kept informed via WhatsApp and email (orders@fgtechstore.com) throughout the resolution process.

While our direct replacement window is 7 days, your product remains protected by the full Manufacturer’s Warranty for the remainder of its term. We don't just leave you to figure it out; we ensure you have the right path to a resolution.

• Manufacturer Warranty Support: For any technical faults occurring after the first week, the official brand service center (e.g., TP-Link, D-Link, Cisco, etc.) will handle the repair or replacement under their standard warranty terms.

• The FGTECH "Support Bridge": If you are unsure where to go, contact us at orders@fgtechstore.com. We will provide you with:

  1. The contact details for the nearest Authorized Service Center.

  2. A fresh copy of your GST Invoice (required for all warranty claims).

  3. Guidance on how to register your product for extended support (where applicable).

• Brand-Specific Cases: For brands with centralized RMA processes (like Ubiquiti or MikroTik), our team can guide you on how to raise an online ticket to ensure your hardware is serviced by certified engineers.

• Authenticity Advantage: Because we only sell 100% Genuine, India-Stock hardware, your warranty is guaranteed to be valid at any authorized service point across the country.

We prioritize quick financial settlements once a return is finalized. To ensure transparency, we break the refund process into two clear stages:

• Stage 1: Verification (1–2 Business Days): Once your returned product reaches our Mumbai warehouse, our technical team performs a Quality Check (QC) to ensure all original components, packaging, and the serial number are intact.

• Stage 2: Initiation (3–5 Business Days): After the QC is cleared, we immediately trigger the refund through our payment gateway.

• The Final Credit: Depending on your bank or original payment method, the credit usually reflects in your account as follows:

  • UPI / Wallets: Typically within 24–48 hours post-initiation.

  • Net Banking / Credit / Debit Cards: Usually 5–7 business days, depending on your bank’s internal processing cycles.

• Tracking Your Refund: You will receive an automated confirmation from orders@fgtechstore.com the moment the refund is initiated, along with any reference IDs provided by the payment gateway.

Every product sold by FGTECH Store is 100% genuine India-stock, meaning your warranty is backed and fulfilled directly by the Brand’s Authorized Service Centers. This ensures you receive certified repairs and original spare parts regardless of where you are located in India.

• Direct Brand Support: Since we are authorized partners for major networking brands, your GST invoice from FGTECH Store is the only document you need to claim your warranty at any official service hub (e.g., TP-Link, D-Link, Cisco, Aruba, etc.).

• The FGTECH Assistance Role: While the manufacturer handles the technical repair or replacement, our team acts as your support advocate. If you are unsure where to go, simply email orders@fgtechstore.com and we will provide:

  • The exact location and contact details of the nearest authorized service center.

  • A digital copy of your warranty-valid invoice.

  • Guidance on the brand’s specific RMA (Return Merchandise Authorization) procedure.

• Why Direct Brand Warranty? This is the gold standard for IT hardware. It ensures that your device is handled by brand-certified engineers and that your warranty remains valid for its entire duration across the country.

Yes, your GST-compliant invoice is a mandatory document for all warranty and service claims with the manufacturer. It serves as your official proof of purchase and confirms the warranty start date.

• Digital Safety Net: At FGTECH Store, we understand that physical paperwork can go missing. That’s why we maintain a digital archive of every transaction. If you lose your invoice, we’ve got you covered.

• How to Recover a Lost Invoice: Simply email us at orders@fgtechstore.com or message us on WhatsApp (+91 84549 88088) with your registered mobile number or Order ID. Our team will instantly share a PDF copy with you.

• Why the Invoice is Critical: Authorized service centers (like TP-Link, Cisco, or Ubiquiti) require the invoice to verify that the product is Genuine India Stock and to check the remaining warranty period.

• Pro-Tip: We recommend saving the PDF invoice in your cloud storage (Google Drive/Dropbox) or your email "Starred" folder for immediate access during site deployments.

Our shipping policy for exchanges is designed to be fair and transparent, ensuring you aren't penalized for a faulty product while maintaining our competitive pricing.

• Defective or Incorrect Items (The 7-Day Window): If your product is Dead on Arrival (DOA), physically damaged, or differs from what you ordered, FGTECH Store handles everything. We will arrange a professional pickup from your location and ship the replacement at zero cost to you.

• Standard Warranty Claims (After 7 Days): For technical issues occurring after the initial week, the manufacturer's warranty applies. In these cases, the customer typically bears the cost of shipping the unit to the Authorized Service Center, while the brand often covers the return shipping of the repaired/replaced unit.

• Non-Defective Exchanges (Customer Choice): If you wish to exchange a product due to a change of mind or an accidental wrong purchase (e.g., ordering the wrong port density):

  • The item must be unopened and factory-sealed.

  • Both the return shipping and the new shipping charges are borne by the customer.

  • A small restocking fee may apply depending on the product category.

We treat exchanges with the same urgency as new orders to ensure your network deployment stays on schedule. Our typical turnaround time for an exchange is 4–7 business days once the original item reaches our Mumbai hub.

• Step 1: Technical Verification (24–72 Hours): Once the returned unit arrives at our warehouse, our technical team performs a rapid inspection to confirm the defect or condition. This ensures that the replacement we send out is the perfect solution for your needs.

• Step 2: Priority Dispatch: Upon successful verification, your replacement is moved to the front of our shipping queue. We prioritize these shipments to minimize your total "downward" time.

• Step 3: Expedited Transit: Whenever possible, we utilize Air Express shipping for replacements to get the hardware back to your site as quickly as possible.

• Stock Availability: In the rare event that the specific model is out of stock, we will offer you an immediate choice between a comparable upgrade or a full refund to prevent further project delays.

• Tracking: You will receive a new tracking ID via WhatsApp and email (orders@fgtechstore.com) the moment the replacement unit leaves our facility.

Yes, we offer the flexibility to exchange your purchase for a different model or a higher-spec product to ensure your hardware perfectly matches your technical requirements. To maintain our commitment to providing 100% factory-sealed equipment to all our clients, the following guidelines apply:

• Condition for Exchange: The original product must be unopened, with all factory seals and holographic stickers intact. Once the seal is broken, we cannot offer an exchange for a different model as the unit can no longer be sold as brand-new.

• The "Upgrade" Process: * Price Difference: If you choose a more expensive model, the balance amount can be paid via a secure link provided by our team.

  • Refund Difference: If the new model is cheaper, the difference will be credited as a store voucher or refunded to your original payment method.

• Associated Costs: Since this is a customer-initiated change, a nominal restocking fee and the actual shipping costs for both the return and the new delivery will be applicable.

• Expert Consultation: Before you exchange, we recommend a quick chat with our support team on WhatsApp (+91 84549 88088). We can help verify if the new model you’ve chosen is truly the best fit for your network topology.